Senior Solution Architect (North America, EMEA & APAC)

Job Summary

Sigga digitizes
industrial maintenance with AI. At the world's largest refineries, mines,
mills, and plants we replace clipboards, spreadsheets, and paper work orders
with Sigga EAM Empower, our SAP-certified mobile asset management platform:
automated data capture, natural language access to technical content, and
agentic automation of the manual steps that sit between a work request and a
closed work order.

We are hiring a
Senior Solution Architect who has worked maintenance and repair in a plant,
moved into SAP PM and EAM consulting, and now wants to design what replaces the
clipboard. You own Empower solution design worldwide by running discovery on
site, mapping the manual process the customer runs today, designing the digital
and AI-enabled process that replaces it, and defending those calls to their
operations and IT leadership.

For our install
base, you go site to site across live accounts, review the deployed design
against how the operation runs today, and find the next move: the manual
process ready to be digitized, the capability the site has not turned on yet,
the design refinement that lifts adoption. You hand functional consultants a
plan they can execute against.

You report
directly to the Senior Vice President of Global Customer Operations, who owns
Professional Services, Customer Success, and Customer Support. You travel
globally and sit across the table from the operations and IT executives who run
some of the largest industrial companies in the world.

General
Accountabilities

Solution
Design and Process Consulting

· Digitization
and AI Enablement: define how Empower’s out-of-the-box AI solutions are applied
to the customer’s workflows: specify which manual steps come out, what gets
captured automatically at the point of work, and where agentic automation
applies to the customer's maintenance data.

· Solution
Design: own the Empower design per account: work order execution,
notifications, time and material confirmation, measurement readings, parts
handling, and offline field use.

· Discovery:
run onsite assessments and workshops with maintenance, reliability, and IT
stakeholders, and produce the design document delivery builds against.

· To-Be
Process: define how the customer's maintenance and repair process changes on
Empower, down to what technicians, supervisors, and storeroom staff do
differently.

· Design
Authority: make and defend the calls on SAP PM integration, master data
structure, mobile configuration, and security roles and access.

· Value
Engineering: quantify the business case in the customer's own metrics,
including wrench time, schedule compliance, backlog health, and PM completion,
and present it to their executives.

Install Base
Design Assurance

· Design
Reviews: visit live accounts, review the deployed design against how the
operation runs today, and confirm it still fits the way the site executes work.

· Action
Plans: separate design refinements from configuration, data, and training work,
then plan each with owners, sequence, and effort for functional consultants to
execute.

· Expansion
Opportunities: identify the processes, sites, and capabilities worth digitizing
next, and build the case in the customer's own metrics.

Enablement
and Sales Support

· Consultant
Enablement: coach functional consultants on maintenance process and design
reasoning, and hand off designs they can build against.

· Sales
Support: support account executives on technical discovery and solution
scoping, and present the design approach to prospects.







Informações adicionaisJob
Qualifications

Required

· Hands-on
maintenance floor background: 3+ years as a maintenance or reliability
technician, craft supervisor, or MRO lead in a refinery, plant, mill, or mine.

· 5+
years in SAP PM or EAM implementation consulting, owning solution design and
running onsite process assessments and gap analysis at industrial customers.

· Demonstrated
experience taking a site from paper work orders to mobile maintenance
execution.

· Track
record walking into a live account, finding where the design or the process
falls short of how the site actually works, and writing plans other consultants
executed.

· Working
command of maintenance and repair operations: notification intake, work order
flow, confirmation discipline, parts, and closeout data quality.

· Ability
to present a quantified business case to operations and IT executives, and run
the same conversation with a shop floor crew.

· Experience
defining security roles and access for maintenance systems.

· Working
understanding of AI: what large language models, retrieval over technical
documentation, agentic automation, and predictive models can and cannot do in a
maintenance environment.

· Bachelor's
degree, or an equivalent combination of education and hands-on maintenance
experience.

· Based
in North America with authorization to work there.

Preferred

· CMRP,
CRL, or equivalent maintenance and reliability certification.

· SAP
S/4HANA asset management, and integration patterns to SAP such as PO, ECC, and
APIs.

· KPI
frameworks for maintenance performance: backlog health, schedule compliance, PM
and PdM completion, MTBF, and MTTR.

· Hands-on
with AI tooling: LLM-based assistants, retrieval over equipment and procedure
documentation, or predictive models.

· Experience
mentoring technicians, planners, or consultants.

· Working
Spanish or Portuguese.

Other
Requirements

· Willing
to travel up to 50%, primarily across North America, with EMEA and APAC travel
as accounts require.

· Able
to meet plant, refinery, and mine site safety and access requirements.