Program Manager l Product Operations

The Role
This role keeps the product organization on a reliable delivery and reporting cadence. You will
run sprint routines, maintain the working record of plans and decisions, coordinate
dependencies, and produce accurate product KPI and status reporting. You will work with
Product, Design, Engineering, AI/ML, Customer Success, and leadership across the US and
Brazil. Product Managers own priorities and product decisions; you make the execution process
clear, current, and accountable.

The work moves through three modes, repeatedly:
-Run the delivery cadence. Prepare and facilitate backlog refinement, sprint planning,
daily coordination, reviews, retrospectives, and release checkpoints. Keep decisions and
follow-ups visible.
-Make performance visible. Maintain agreed KPI definitions and reporting routines, check
source data, explain movement and caveats, and flag when a metric cannot yet be
trusted.
-Keep stakeholders aligned. Maintain current documentation and produce concise
internal and external updates that distinguish shipped work, risks, decisions, and next
steps.

What You’ll Do
● Own the product team's sprint calendar and rituals. Set agendas, collect inputs, facilitate
meetings, record decisions, and follow up on actions.
● Partner with Product Managers and engineering leads to keep work ready for planning,
expose capacity and dependencies, and track commitments without taking over product
prioritization.
● Maintain a clear view of milestones, releases, blockers, risks, owners, and cross-team
handoffs. Escalate issues early and close the loop on decisions.
● Produce regular product KPI reports covering agreed measures such as activation,
adoption, task success, reliability, quality, latency, cost, and customer outcomes.
● Document metric definitions, data sources, calculation changes, and limitations. Check
reports with data owners before distributing them and correct errors promptly.
● Keep product documentation current, including roadmaps, release plans, decision logs,
requirements status, operating procedures, and release notes.
● Prepare concise leadership updates and approved customer-facing or partner-facing
reports. Verify claims, dates, and commitments with their owners and protect confidential
information.
● Improve the delivery process using evidence from missed commitments, cycle time,
recurring blockers, and team feedback. Reduce meeting and reporting work that does
not help decisions

Requisitos

● A strong program operator. You have run sprint cadences and complex
cross-functional delivery in a software product organization.
● Metric-literate. You can define a reporting process, check data quality, explain a
trend without overstating it, and keep a consistent source of truth.
● A precise writer. Your plans, notes, release updates, and executive summaries
make decisions, ownership, and next steps easy to find.
● Organized under pressure. You can track several teams and deadlines, spot
dependencies, and follow through without creating unnecessary process.
● Product and technical conversant. You understand enough about software
delivery, enterprise AI, integrations, and release risk to ask useful questions and
report accurately.
● Bilingual and cross-cultural. Full professional fluency in English and Portuguese
is required for work with US and Brazilian teams and stakeholders.

Nice to Have
● Experience in product operations, technical program management, or Scrum leadership
for enterprise SaaS, AI, data, or cloud products.
● Comfort with Jira, Linear, or similar delivery tools and with analytics or BI tools used for
KPI dashboards and reporting.
● Experience supporting customer-facing release communications, executive business
reviews, compliance reporting, or audit-ready documentation.
● Experience with distributed teams, multi-team dependency management, and improving
delivery flow through practical process changes.